NonprofitComputers.com
Terms and Conditions



Policies


Payment Methods


Shipping Policy

Determination of the carrier will be the sole decision of NonprofitComputers.com and/or its vendors, distributors, and other affiliates.
Normal shipping time is 1 to 5 business days.
All orders require approximately 24-48 hours processing time before shipping.

NonprofitComputers.com does not process orders during weekends or holidays.
No deliveries will be made on weekends or holidays.
NonprofitComputers.com does not guarantee shipping times.
All orders shipped within California will be charged state sales tax.


Price Matching

NonprofitComputers.com does not price match competitors. For your convenience, all of our most current pricing is listed on our website and updated in real-time. Prices are non-negotiable.


Member Codes

NonprofitComputers.com may furnish an alphanumeric Member Code that can be used for purchases on our website. These Member Codes may be given to member-based professional and trade associations, companies with fundraising programs, and other affiliates. The provisions for a Member Code will be maintained between NonprofitComputers.com and the Affiliate. Please note that Member Codes are not redeemable for cash.


Mail-in Rebates

For your convenience, NonprofitComputers.com does its best to advertise any current rebates on our website. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.


Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into California will be charged applicable sales tax according to your area's tax rate.


Electronic Waste Recycling Act

The Electronic Waste Recycling Act ("Act") became law in California on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The consumer pays the fee at the time of purchase of the covered product. This fee will be remitted directly to the state by and only applies to orders shipped within California.

The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices.

The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:

For more information concerning the scope and details of the Act, please refer to the California Integrated Waste Management Board's website at http://www.ciwmb.ca.gov/Electronics/Act2003 or to the Department of Toxic Substances Control's website at http://www.dtsc.ca.gov/HazardousWaste/CRTs/SB20.html.


Product Testing

NonprofitComputers.com, like many other retailers, ships items in the condition they were received from the original manufacturer and/or distributor. NonprofitComputers.com does not conduct product testing before shipping any merchandise.


Return Policy (Money Back Guarantee)

Computer hardware unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A return authorization number is required for all returns. Most products are shipped with a 30-day refund period unless otherwise noted in the product listing. No refunds after 30 days. Customers must inform NonprofitComputers.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Computer software unless otherwise indicated may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting NonprofitComputers.com Customer Service at Support@NonprofitComputers.com and acquiring an RMA number. No refunds after 30 days.

NonprofitComputers.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.


Physical Damage Policy

Physical damage to any product purchased at NonprofitComputers.com will effectively void warranty coverage as well as any return/refund/money back guarantee policies. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.


Recovery Media

Most computer systems no longer include "Recovery Media" (Disks or CDs used to restore your computer system to it's factory shipped state). Most do not include Operating System disks. This is not specific to systems purchased from any one company, but now standard practice throughout the entire industry.

However, some manufacturers include software on the hard drive that creates recovery media for you. This allows burning your own set of recovery CDs or DVDs - all you need is the blank media. Inclusion of such a recovery utility varies by manufacturer and model; not all manufactures and models include such a utility. For those that include such a utility we recommend you create your own set of recovery media.


Technical Support – New Computers/Software

NonprofitComputers.com does not offer any sort of technical support on products sold as “New” including computers, monitors, and software. We cannot offer advice on compatibility of items, make product recommendations, or provide technical support or sales advice. We post information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at NonprofitComputers.com.


Technical Support – Recertified Computers

NonprofitComputers.com offers limited, basic technical support, the nature and extent of which shall be at the sole and reasonable discretion of NonprofitComputers.com. Technical support does not include operating systems, installed software, networking, printing, monitors, USB devices Internet connections, and any other peripherals.

Tech assistance expires at the time of product warranty expiration. For example, a product purchased with 30-day warranty includes 30-days of tech support. A product purchased with a 12-month warranty includes 12-months of tech support.


Definition of “Re-certified” and “Refurbished”

The terms refurbished and re-certified are used interchangeable in the industry to describe products that were once in use and then returned their manufacturer or a leasing company. These products are inspected, brought back to original manufacturer’s specification then tested and repackaged for sale. Some products are refurbished/re-certified by manufacturers and others are refurbished/re-certified by qualified third party partners. Refurbished/re-certified products represent a great value and we offer them with confidence knowing that every product has been thoroughly tested and examined. Warranty terms applicable to refurbished products may vary. Some re-certified hardware products are covered under a warranty that is listed in the description of the product.


Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Orders are not processed on weekends and holidays.


Backorders

NonprofitComputers.com does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase or where we have been notified by a distributor, vendor or affiliate that the item is “Out of Stock”.

Occasional inventory discrepancies may occur. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An email will also be sent to alert you of the situation.


Order status

NonprofitComputers.com will keep you informed of your order status via e-mail. All tracking information will be emailed after your order has been shipped. You may also acquire your order status and other updates by contacting us


Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the Internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.


Privacy

NonprofitComputers.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy found on our website.


Change Orders

You may request a change to your order provided that the order has not already been processed and shipped. Please contact us during our hours of operation to request a change to your order. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.


Cancelled Orders

You may request that an order be cancelled provided that the order has not already been processed and shipped. Please contact us during our hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.


Resellers

We do not currently have a reseller or discount program. NonprofitComputers.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our website. NonprofitComputers.com is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by NonprofitComputers.com.

Tax Exempt

All customers inside of California who are tax-exempt, please contact us and we will provide a Sales Tax Exemption form that you can complete and return with the appropriate documentation.


Product Listings

NonprofitComputers.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors.

In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, NonprofitComputers.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Additionally, all product information and/or specifications at NonprofitComputers.com are provided as resources to customers looking for additional information and/or professional opinion. If the item is “New”, the information may also be available at the website of the manufacturer as well as countless other online websites. NonprofitComputers.com does not assume responsibility for the information and/or representations included in the information on our website.

NonprofitComputers.com makes reasonable efforts to maintain the accuracy of competitor product and pricing information displayed on our website. Manufacturers and retailers can change their prices at any time and offer specials and discounts that were not available at the time we gathered our information, Therefore, we do not guarantee that any competitor pricing and/or product information is correct. We encourage users to conduct their own research prior to purchasing. NonprofitComputers.com cannot be held liable for any actions taken based on the competitive product and/or pricing information provided on our website and NonprofitComputers.com shall not be held responsible for any loss or damage, or other liability resulting from such information. To report a pricing error, please contact us.


Product Revisions

NonprofitComputers.com is not responsible for changes or variations in product specifications and/or physical appearance. Prices and specifications are subject to change without notice. In the interest of our customers, NonprofitComputers.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, size and configuration of computers (tower, mini-tower, desktop, small form factor, etc.), retail package alterations and other variations that may be considered inconsequential by the manufacturer.

NonprofitComputers.com relies on the manufacturers, distributors, and/or other vendors to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer, distributor, and/or vendor fails to do so. Consequently, NonprofitComputers.com will not be held responsible for product revision changes.


Purchase Agreement

By accepting delivery of any product ordered from NonprofitComputers.com ("NonprofitComputers.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and NonprofitComputers.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and NonprofitComputers.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from NonprofitComputers.com.


Money Back Guarantee

Computer hardware unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A return authorization number is required for all returns. Most products are shipped with a 30-day refund period unless otherwise noted in the product listing. No refunds after 30 days. Customers must inform NonprofitComputers.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Computer software unless otherwise indicated may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting NonprofitComputers.com Customer Service at Support@NonprofitComputers.com and acquiring an RMA number. No refunds after 30 days.

NonprofitComputers.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.


Product Return Procedure


Warranties; “Recertified” Hardware Products Sold With Warranty

Some recertified hardware products are covered under a warranty that is listed in the description of the product. Warranties cover 100% of parts and labor for defective hardware repair/replacement. Warranties may be limited on some items. There is no customer-paid deductible for service. Warranties include full replacement if necessary. Laptop batteries are not warranted.


“Recertified” Hardware Warranty Return Procedure

If you are having technical issues with your hardware, please contact NonprofitComputers.com.


Warranties; All “New” Product Sold "AS-IS" or "With All Faults"

NonprofitComputers.com IS A DISTRIBUTOR ONLY. NEW PRODUCTS SOLD BY NonprofitComputers.com ARE NOT MANUFACTURED BY NonprofitComputers.com. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). NonprofitComputers.com ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. NonprofitComputers.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. NonprofitComputers.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL NEW ITEMS SOLD THROUGH NonprofitComputers.com ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR NonprofitComputers.com ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.


Year 2000 Policy

Customer's only recourse for any "Year 2000" issue is against the applicable manufacturer under its manufacturer warranty. Please contact the manufacturer to determine warranty coverage for "Year 2000" compliance problems. NonprofitComputers.com DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO "YEAR 2000" COMPLIANCE OF ANY PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARICULAR PURPOSE.


Limitation of Liability

IN ALL CIRCUMSTANCES NonprofitComputers.com 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. NonprofitComputers.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. NonprofitComputers.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT NonprofitComputers.com HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.


Recordings

NonprofitComputers.com does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with NonprofitComputers.com unless Customer has provided clear and conspicuous notice to NonprofitComputers.com and has received prior written consent from NonprofitComputers.com.


General Terms and Conditions


Orders

An order is not binding upon NonprofitComputers.com until it is accepted; NonprofitComputers.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with NonprofitComputers.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.


Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your NonprofitComputers.com invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to NonprofitComputers.com.


Risk of Loss

NonprofitComputers.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. NonprofitComputers.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow NonprofitComputers.com to sign appropriate documents on Customer's behalf to permit NonprofitComputers.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken.

NonprofitComputers.com will advise Customer of estimated shipping dates, but NonprofitComputers.com will, under no circumstances, be responsible for delays in delivery, and associated damages. This includes events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.


Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between NonprofitComputers.com and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. NonprofitComputers.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, San Diego County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against NonprofitComputers.com that is more than one year after the date of the applicable invoice.


Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.


Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.


Entire Agreement

These terms and conditions, together with NonprofitComputers.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between NonprofitComputers.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between NonprofitComputers.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.