NonprofitComputers Warranty Details.

Summary (Please also see “Details” below)

If you are having technical issues with your hardware, please contact NonprofitComputers.

1. If a defective part needs to be replaced and can be handled by the customer, NonprofitComputers may ship the replacement part to the customer. If requested by NonprofitComputers, customer must ship the original defective part to NonprofitComputers at customer’s expense.
2. If a defective product needs to be returned for repair or replacement, customer must apply for a Return Merchandise Authorization (RMA) within the warranty period.
3. One of our agents will provide you with your Return Merchandise Authorization (RMA) Number.
4. The Return Merchandise Authorization (RMA) Number must be marked on the outside of box.
5. You must include the Return Merchandise Authorization (RMA) Number and a written description inside the product box.
6. Customer is responsible for all shipping charges to send the product for repair or replacement.
7. Should a repair not remedy the issue and a replacement for a defective system not be available, at our discretion a suitable replacement shall be issued.
8. At the discretion of NonprofitComputers, if a suitable replacement is not available within 10 days from the receipt of your return, NonprofitComputers will issue a credit to your credit card.
9. Credits are for product cost only and do not include any reimbursement for any shipping charges, including from the original purchase and the return process.
10. Warranty repairs are handled by NonprofitComputers at our location or a location of our choosing. With the exception of customer replacing a defective part supplied by NonprofitComputers, repairs are not performed “On-Site” by NonprofitComputers or by any paid service technician or company.
11. NonprofitComputers will not pay third parties for diagnostics or repairs.
12. Any product previously “disassembled” by the customer will VOID all warranties.
13. Customer must return the product using either United Parcel Service (UPS) or Federal Express (FedEx).
14. Customer must pack product securely and in accordance with the minimum packing standards of the carrier. If possible, use the original packaging materials. Failure to do so may invalidate the return.
15. NonprofitComputers is not responsible for goods that are damaged during shipment or misused/abused by the customer/carrier. We urge you to insure the package for an amount equal to the value of the product.
16. NonprofitComputers will cover shipping charges to return the repaired product or replacement to the customer via UPS Ground to the lower 48 states.
17. Items sent to NonprofitComputers that are OUT OF WARRANTY will be returned to customer at customer’s expense unless previously agreed to repair at owner’s expense.
18. NonprofitComputers is not responsible for any software loaded on the equipment by the customer and does not guarantee that any software that may be loaded will be compatible with the equipment. Check with the software manufacturer for compatibility before purchasing.
19. NonprofitComputers will not be held responsible for loss of personal/business data. It will be the customer’s sole responsibility to back up any such files.
20. Any items sent back with no defect may be subject to a service fee. This includes a computer with a loaded operating system that may simply require the correct driver for a device to function.

Details

What is covered by this limited hardware warranty?

This limited hardware warranty covers defects in materials and workmanship in your Dell/HP/Lenovo hardware products.

What is not covered by this limited hardware warranty?

This limited hardware warranty does not cover:

– Operating System (MS Windows).
– Software added to the computer or hardware products through third-party software or the reloading of software.
– Drivers including issues caused with driver replacements or updates
– Viruses, spyware, malware.
– Audio (unless hardware can be clearly identified as the issue).
– Laptop webcams
– Internet and/or network connectivity.

– Problems that result, directly or indirectly, from:

• External causes such as accident, abuse, misuse or problems with electrical power.
• Servicing not authorized by NonprofitComputers.
• Usage that is not in accordance with product instructions.
• Failure to follow the product instructions or failure to perform preventive maintenance.
• Using accessories, parts or components not supplied by NonprofitComputers.
• Commercial hardware products that use, or in which have been installed, products or components that have not been provided by NonprofitComputers.
• Products with missing or altered service tags or serial numbers.
• Products for which NonprofitComputers has not received payment.
• Normal wear and tear.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.

NONPROFITCOMPUTERS’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.

FOR ANY INCIDENT COVERED BY THIS NONPROFITCOMPUTERS LIMITED HARDWARE WARRANTY, YOU MUST USE NONPROFITCOMPUTERS-PROVIDED PARTS AND PRODUCTS, WHICH NONPROFITCOMPUTERS WILL PROVIDE TO YOU FOR NO ADDITIONAL CHARGE.

TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.

EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT AND TO THE EXTENT NOT PROHIBITED BY LAW, NONPROFITCOMPUTERS DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, NONPROFITCOMPUTERS LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY (AS REFLECTED ON YOUR PACKING SLIP, INVOICE, RECEIPT OR OTHER SALES DOCUMENTATION) AND, AT NONPROFITCOMPUTERS’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE COUNTRY IN WHICH NONPROFITCOMPUTERS ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN NONPROFITCOMPUTERS’S RECORDS.  IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED TO A NEW COUNTRY), THEN NONPROFITCOMPUTERS MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN ADDITIONAL CHARGE.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY, AND WE DO NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. NONPROFITCOMPUTERS DOES NOT WARRANT THAT THE OPERATION OF ANY NONPROFITCOMPUTERS PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited hardware warranty last?

The limited hardware begins on the date of the order, invoice, receipt lasts for the time period indicated on your order, invoice or receipt.

Important Notice Relating to Third Party Product

NonprofitComputers cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party.  In some cases, such as with battery packs and power adapters, use of third party product may pose an increased risk of reliability or safety issues, including increased risk of fire or explosion.  This limited hardware warranty does not cover issues caused by installation or use in a NonprofitComputers system of any third party product that was not provided by NonprofitComputers.  For Commercial customers, this limited hardware warranty may be voided by NonprofitComputers, at NonprofitComputers’s sole discretion, if you install or use in a NonprofitComputers system any third party product that was not provided by NonprofitComputers.

What do I do if I need warranty service?

Before contacting NonprofitComputers, please try one or more of the following:

Ensure that you have installed any updates or resolved any issues identified by the monitoring, diagnostic, and proactive support tools that are installed on your product.

Consult your Owner’s Manual.

If you need additional assistance, then, before the warranty expires, please use one of the following support options to contact NonprofitComputers:

Online, chat, email, phone, and other forms of remote support may be available. Contact information is available at NonprofitComputers.

Please also have your NonprofitComputers order information available when you contact NonprofitComputers.

What will NonprofitComputers do?

Upon contacting NonprofitComputers, you will be required to engage in a remote diagnosis session to help determine the cause of your issue. Remote diagnosis may involve access to the inside of the product and multiple or extended sessions. If NonprofitComputers determines that your issue is the result of a defect in materials or workmanship but the issue is not able to be resolved remotely, NonprofitComputers, at its sole discretion, may dispatch a replacement part to you, arrange for you to send your product or defective part back to NonprofitComputers’s repair depot or replace the part or product with a comparable part or product that may be new or refurbished.

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and products. All parts and products are inspected and tested for quality. Replacement parts and products are covered for the remaining period of the limited hardware warranty for the product you purchased. NonprofitComputers owns all parts removed from repaired products and, in most instances, you will be required to return defective parts to NonprofitComputers.

NonprofitComputers may use authorized representatives to provide any of the technical support or repair services under this limited hardware warranty.

Important information about returning products to NonprofitComputers for repair or replacement:

Upon a determination by NonprofitComputers that your product should be returned to NonprofitComputers for repair or replacement, we will issue a Return Merchandise Authorization (RMA) number that you must include with your return. You must return the product to us in its original or equivalent packaging, prepay shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment, which could void warranty coverage as customer-induced damage. We will return the repaired or replacement product to you. We will pay to ship the repaired or replaced product to you if you use an address in the United States lower 48 states (excludes AK/HI).

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). You are responsible for removing any confidential, proprietary, personal, or any data/information, and removable media such as storage cards or devices, DVDs/CDs or PC Cards. We are not responsible for any of your stored date including confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media. Please only include the product components requested by NonprofitComputers. Your hard drive may be wiped clean or replaced, or your entire system including the hard drive and other storage devices may be replaced. Once a computers or hard drive and removable media/storage is sent to us, all data should be assumed to be non-retrievable by you in the future, unless you prepared backups stored at your location.

Important information about part dispatches by NonprofitComputers:

For some issues, NonprofitComputers may dispatch a new or refurbished part for you to replace a defective part, if we agree that the defective part needs to be replaced. You must return the defective part to NonprofitComputers. When you contact us, we may offer to ship you a replacement part prior to receiving your original part back. Failure to timely return the defective part to NonprofitComputers in accordance with the written instructions provided with the replacement part may result in the suspension of your limited hardware warranty support. A suspension of your limited hardware warranty for failure to properly return a part will not toll the term of your limited hardware warranty and the limited hardware warranty will still expire in accordance with its original term.

We will pay to ship the repaired or replaced product to you if you use an address in the United States 48 states (excludes AK/HI).

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). You are responsible for removing any confidential, proprietary, personal, or any data/information, and removable media such as storage cards or devices, DVDs/CDs or PC Cards. We are not responsible for any of your stored date including confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media. Please only include the product components requested by NonprofitComputers. Your hard drive may be wiped clean or replaced, or your entire system including the hard drive and other storage devices may be replaced. Once a computers or hard drive and removable media/storage is sent to us, all data should be assumed to be non-retrievable by you in the future, unless you prepared backups stored at your location.

May I transfer the limited hardware warranty?

Limited hardware warranties on systems may not be transferred.